Support

Email zeyrekseyfican@gmail.com. Please include your device model, operating system version, app version, a short description of the issue, and screenshots or screen recordings if useful.

Ketogo is for adults aged 18 and over only. The age you can choose in the app starts at 18, and during setup you confirm the health note with "I understand and I'm 18 or older". Ketogo is not made for children or teenagers.

No. Ketogo is a wellness tool for food tracking, habit tracking and general education. It is not a medical device and does not provide medical advice, diagnosis, treatment or emergency healthcare services.

Consult a qualified healthcare professional before starting a keto diet, fasting routine, major nutrition change, weight-loss plan or exercise program, especially if you have diabetes, kidney disease, liver disease, heart disease, high blood pressure or a history of eating disorders, are pregnant or breastfeeding, take medication, or are under medical supervision.

No. Nutrition values, calories, macronutrients, net carbs, serving sizes, recipe values and activity estimates are approximate. Actual values vary by brand, product label, ingredient, preparation method, portion size, restaurant and regional food standards.

No. Results vary from person to person. Ketogo cannot guarantee weight loss, ketosis, improved health outcomes, specific progress or any particular result. For safety, the app does not let you set a goal weight below a body mass index of 18.5 for your height.

On your device: your profile answers, nutrition targets, meal plans and the food, water and activity entries you log. This health and body information is not sent to us, and we do not use it for advertising. Anonymous cloud identifier: when you first open Ketogo, the app creates an anonymous account identifier with Google Firebase. You do not register with an email address or password. Google Firebase: stores that identifier and, if you allow notifications, your device's push token. It also receives usage analytics and crash reports and delivers the recipe and food catalog. RevenueCat: checks whether your Premium subscription is active. Google AdMob: serves the ads in the free version and receives advertising data, including your advertising identifier when you allow it. Full details are in our privacy policy: https://ketogo.morrowline.app/en/privacy/

Yes. The free version shows ads served by Google AdMob; Premium subscribers do not see ads. Whether ads are personalized depends on your choices: Google's consent form (shown where Google requires it, and changeable later in Profile > Ad privacy), Apple's tracking prompt on iPhone, and the ad settings on your Android device.

Yes. Meal plans and food, water, activity and weight tracking are free, with ads. Premium removes ads and opens all locked meals and recipes without watching a video. Prices, billing period and renewal terms are shown in the app and in the App Store or Google Play before you buy.

Subscriptions renew automatically until you cancel in your App Store or Google Play account settings. You cannot cancel inside the app. iPhone or iPad: Settings > Apple ID (your name at the top) > Subscriptions > Ketogo > Cancel Subscription. Android: Google Play > profile icon > Payments & subscriptions > Subscriptions > Ketogo > Cancel subscription. Profile > Manage subscription in the app takes you to the right store page. Cancel at least 24 hours before the current period ends to avoid the next charge. After cancelling, you keep Premium until the end of the paid period. Deleting the app or deleting your data does not cancel a subscription.

Open Ketogo, go to Profile and tap "Restore purchases" while signed in to the same App Store or Google Play account you used to buy Premium. This also works on a new device, after reinstalling and after deleting your data.

Refunds are handled by Apple or Google under their own rules. Request one through your App Store or Google Play purchase history; we cannot refund store purchases ourselves.

In the app: Profile > Your data > Delete my data, then confirm twice. This deletes your anonymous account identifier and the data we store for it on our servers, and erases Ketogo's data on your device; the app then starts over like a new install. It does not cancel your subscription. If you no longer have the app, email zeyrekseyfican@gmail.com with the subject "Delete my data". What is deleted and what is kept is explained on our account deletion page and in the privacy policy.

Send the food name, recipe name, a screenshot and the expected correction to zeyrekseyfican@gmail.com. We review correction requests, but nutrition values may remain approximate.